The World Administrators´ Summit (WASummit) Frankfurt, 24-25 October 2018


The World Administrators’ Summit (WASummit) is a global meeting of administrative and office professionals and their associations committed to guiding, influencing and positively developing the profession.

The WASummit has convened nine times since 1992 and is a 2-day working session that takes place every third year. In 2018 the Summit is hosted by IMA. There are currently 25 countries being represented. It provides the international platform for peer-to-peer discussion regarding relevant topics that potentially impact those working in the administrative profession. The outcomes from each Summit form a World Action Plan with goals entitled Administra Read More Here

Please see more info at the WASummit webpage

Delegates From Sweden

Representing administrative/office professionals from Sweden are;

  • Karin Hélène

    Senior Executive Assistant at European Spallation Source,
    Regional Chairperson of IMA Sweden South
    Board member of IMA Sweden

  • Sofie Koark

    Group Executive Assistant at Academic Work
    Training Officer of IMA Sweden
    Board member of IMA Sweden

The Content of the Summit

  • Research reports by the WASummit Advisory Council Teams from 2015 on the three topics were presented;

    Each report came with a conclusion and a set of recommendations. During a plenary session, agreement was reached and the recommendations accepted.

  • 1. International Credentialing; Accepted

    Agreed to provide a mandate for the Advisory Council to develop stage 2 … a benchmark to set a standard for International Credentialing and apply to administrative roles within an international framework.

  • 2. International Position Titles; Accepted

    This report forms the basis for further discussions on Position Titles at the 10th WASummit 2018.

  • 3. International Networking; Accepted

    The aim of this Task Force would be to create a truly global network in terms of reach; effectively becoming the one place where the “voices of administrative/office professionals” are heard, allowing us to “Speak with one Voice”.

At the Summit four new topics for 2018 were discussed

  • 1. Workplace harassment – How do we manage this?

    You can read more here about this important topic which has also been in focus the last year due to the #metoo movement.

  • 2. Identity and image of our profession – How can we enhance these?

    Professional identity is the concept which describes how we perceive ourselves within our occupational context and how we communicate this to others. A positive professional image is essential to a successful career.

  • 3. Consistent position descriptions and career pathways

    To succeed in any role & creating engagement we need clear and current job descriptions, development plans and career pathways.
    Having the right prerequisites will enhance professional growth.

  • 4. Digital technology advances – The future of the role

    Digitation, technology and AI are impacting our profession and we need to understand the development and adapt our mindset and skills.
    You can read more here .

The delegates presented a report about Technology in the 21st Century, as it relates to Sweden.
To be able to speak for Sweden’s administrative/office professionals the delegates prepared by undertaking own research, gathered information and held discussions.

You can find the agenda and the reports from 2015 here.

Outcomes from the meeting in Frankfurt will continuously be posted at the World Administrators Summit webpage

You find the report from the Chairperson Eth Lloyd here: What happened at the 10th Summit.

Administrative/office professionals working in Sweden answered a survey to “make their voice heard”.

Thank you to all that contributed to the World Administrators’ Summit and the development of our profession!

To see the result from the survey please click here.

Delegates at the WASummit


1. Angola 2. Belgium 3. Canada 4. Denmark 5. France 6. Germany 7. Greece 8. India 9. Italy 10. Netherlands 11. New Zealand 12. Norway 13. Russia 14. South Africa 15. Spain 16. Sweden 17. Switzerland 18. Trinidad & Tobago 19. Uganda 20. UK 21. Ukraine 22. USA